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Stopping the clock: clarification, fees and consultation

5 Aug 2026

Academy trusts have three information duties, not one

1 Aug 2026

Two-stage complaints and the Housing Ombudsman Code

29 Jul 2026

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Illustration for How to keep FOI deadlines visible from day one

How to keep FOI deadlines visible from day one

A practical look at turning the statutory response window into a clear workflow your whole team can follow.

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Latest posts

Browse the latest Phanera updates, guides, and resources.

Illustration for Stopping the clock: clarification, fees and consultation

Stopping the clock: clarification, fees and consultation

Not every pause in an FOI case stops the statutory clock, and the ones that do behave differently from each other. Getting them mixed up produces deadlines that are quietly wrong.

Illustration for Academy trusts have three information duties, not one

Academy trusts have three information duties, not one

Trusts are public authorities under FOIA. They also handle subject access from parents and pupils, and run a multi-stage complaints procedure. Most manage all three in a spreadsheet.

Illustration for Two-stage complaints and the Housing Ombudsman Code

Two-stage complaints and the Housing Ombudsman Code

The Complaint Handling Code puts landlords on defined working-day deadlines with annual public reporting. That is a case management problem, not a correspondence problem.

Illustration for Section 12 and the cost of compliance

Section 12: the appropriate limit and the evidence behind it

Refusing a request on cost grounds is straightforward. Showing your working, months later, is where most teams struggle.

Illustration for Welsh language standards and information requests

Welsh language standards and information requests

For organisations subject to Welsh language standards, bilingual service is not a preference setting. It affects the request form, the acknowledgement, the response and the exemption wording.

Illustration for One team, two regimes: FOI and subject access side by side

One team, two regimes: FOI and subject access side by side

Most information governance teams handle both. The regimes look similar from the outside and behave differently in almost every respect that matters operationally.

Information governance

Illustration for Recording the basis for every redaction

Recording the basis for every redaction

A black box on a page shows that something was withheld. It does not show why, who decided, or under which exemption. That is what gets asked about later.

Illustration for Building a better FOI request intake process

Building a better FOI request intake process

Good FOI handling starts before the case is assigned. Here is how to make intake clearer, faster, and easier to audit.

Illustration for Publication schemes: turning repeated requests into public answers

Publication schemes: turning repeated requests into public answers

Proactive publishing can reduce repeated FOI work and make information easier for the public to find.

Publication scheme

Illustration for Why audit trails matter in FOI request handling

Why audit trails matter in FOI request handling

A good audit trail gives teams confidence that decisions, handoffs, approvals, and responses can be understood later.

Illustration for Disclosure logs: making FOI responses easier to reuse

Disclosure logs: making FOI responses easier to reuse

Disclosure logs can help teams turn completed responses into useful public information and reduce repeated work.

Illustration for Preparing FOI teams for AI-generated request volumes

Preparing FOI teams for AI-generated request volumes

As AI tools make it easier to draft requests, public authorities need clearer triage, categorisation, and workload visibility.

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